📝 SummarXiv

Abstract

Customer feedback in industrial forums reflect a rich but underexplored source of insight into real-world product experience. These publicly shared discussions offer an organic view of user expectations, frustrations, and success stories shaped by the specific contexts of use. Yet, harnessing this information for systematic analysis remains challenging due to the unstructured and domain-specific nature of the content. The lack of structure and specialized vocabulary makes it difficult for traditional data analysis techniques to accurately interpret, categorize, and quantify the feedback, thereby limiting its potential to inform product development and support strategies. To address these challenges, this paper presents the User eXperience Perception Insights Dataset (UXPID), a collection of 7130 artificially synthesized and anonymized user feedback branches extracted from a public industrial automation forum. Each JavaScript object notation (JSON) record contains multi-post comments related to specific hardware and software products, enriched with metadata and contextual conversation data. Leveraging a large language model (LLM), each branch is systematically analyzed and annotated for UX insights, user expectations, severity and sentiment ratings, and topic classifications. The UXPID dataset is designed to facilitate research in user requirements, user experience (UX) analysis, and AI-driven feedback processing, particularly where privacy and licensing restrictions limit access to real-world data. UXPID supports the training and evaluation of transformer-based models for tasks such as issue detection, sentiment analysis, and requirements extraction in the context of technical forums.